State Farm® Insurance Agent Jeff Valler

"I have been with Jeff Valler’s State Farm office for about three months, insuring my first home and car through them. When I first signed up they were responsive because I needed insurance quickly, but recently I have had serious problems with billing and a complete lack of clear communication from him and his team, especially his representative Vanessa. Last month they did not bill me at all even though I have automatic payments set up. No one told me about the missed payment until I noticed they charged me over $180 to make up for their mistake. When I asked Vanessa about this she told me, “Abby, from what I saw on the changes, you were charged for two months. I don’t see a payment taken last month which is very weird but it is still the wrong amount. The Subaru looks like it is now about $117. I talked to the regional office and they said every transaction makes a difference so unfortunately it did go up.” What she said did not address the actual issue and when I reached out again for more clarification she never responded. I ended up calling State Farm’s customer service directly and they told me about the missed bill but nothing about the rate increase. I asked them to contact my agent’s office so they could call me back, but to this day I have heard nothing from them. This morning I saw my upcoming bill for November is over $140. My rate went from $90 to $140 without any kind of explanation. Even if the missed billing was not directly their fault it is still their job to explain any changes in my rate, especially one this high. The only change during this time was that my Subaru was in the shop, so I temporarily switched the insurance to a car my husband was borrowing. Vanessa said it was fine and never mentioned that this would change the rate. After about two weeks I switched it back to my Subaru and continued using Drive Safe and Save. There is no reason my rate should have changed this much. I feel like I have fallen through the cracks since there are not really any negative reviews for this office, but I should not have to constantly chase someone to do their job. This whole situation has been unprofessional and poorly handled. I hate to leave bad reviews, but I hope they see this and finally reach out. I will be switching to a different insurance provider that values their customers."

"I highly recommend Jeff and his staff"

"I have had State Farm car insurance I started driving. They have always went out of the way to help me and show they valued not only my business but my family’s. Jeff and staff have been extremely supportive with any vehicle mishaps we have had."

"I can’t say enough great things about Jeff Valler and the exceptional service I’ve received! From start to finish, they’ve gone above and beyond to make sure everything runs smoothly and efficiently. I especially want to highlight Rocio — her dedication and genuine care for her customers is unmatched. She takes the time to explain everything thoroughly, answers every question with patience, and truly makes you feel like you’re in the best hands possible. It’s rare to find someone so committed to providing not just great service, but a personal touch that makes all the difference. Thank you, Rocio, and thank you all at Jeff Valler for setting the bar so high!"

"Professional, responsive, and they truly care about clients. Highly recommend!"

"Always help and reply fast to personal concerns been wither for 5 hrs 5*"

"I am very relieved and pleased at the way my policies have been taken care of and of course, my vehicle problem I have I had no worries. Cassie has done me very well. Kept me in the loop called everybody that needed to be called and kept me updated for everything so I do appreciate and continue to will continue to stay with State Farm for all my insurance needs. I’m going to Can’t remember how many years it has been a very long time so I appreciate Jeff and and everybody at the office there and the people involved with State Farm insurance."

"I was with a different agent with State Farm and after having a brief discussion with Cassie about an auto accident I was in and how the claim was being handled I quickly realized I was with the wrong agent as Cassie not only was willing to speak to the auto body shop but the claim department where my other agent didn’t want to. Within 48 hours of moving to Cassie she had spoken to the adjuster and the body shop and my car that had over $27k damage and at 78% of value was finally totaled. Cassie also looked over our home owner policy, auto policy, and trailer policy and identified areas of savings and areas that were incorrect that could have been a huge error if we had a home claim. Cassie is knowledgeable and customer service oriented which has been amazing to have. If you are looking for an agent, look no further than Cassie."

"I just started with State Farm very recently and wanted to share how appreciative I've been with them reaching out, reassuring me on anything I may need and offers that are available in the mail or online. Very friendly and look forward to this new relationship! 😊 Thank you Vanessa and Jeff!"

"There are actual people you can talk with! Great customer service"

"Jeff has helped me and my family with our insurance needs for years. I would recommend him to anyone for all insurance needs. Professional in every way describes Jeff and his team. Call him today, you will appreciate the recommendation."

"I have been astonished by how good the service has been! Everyone on the team has been very happy to take time to help me in a variety of ways I use Jeff Valler for both business and personal insurance. They are awesome!"

"I had trouble for months online but finally spoke to a live agent and she was the most helpful. I also got an amazing deal on my full coverage and life insurance deal"

"It’s Always a good experience, having Patricia following up with my transactions, and always being so polite and sweet I appreciated her kindness offering me her support and understanding. That’s a huge help when we have a pretty busy schedule life!… thank you!"

"Cassie with Jeff Valler State Farm is amazing!! Super friendly and helpful!! Someone always calls you back if you leave a message. I’m pretty new to having my own insurance policy and Jeff Valler and his team have made this process super easy for me and always answer any questions that I may have!!"

"We’ve been with Jeff since 2021 and have never considered switching. We have our auto, home, and life insurance here, and they’re always so helpful when we have questions. Vanessa is particularly great at helping us out. But Jeff and the rest of his team are awesome too! 10/10 :)"

"This is the best State Farm in town!! Vanessa has gone above and beyond to help us with all of our needs. Super reasonable prices and amazing coverage. Make sure you ask for Vanessa she’s the best!! 🥳"

"Excelente servicio muy contento de estar con ustedes Vanesa tiene un exelente servicio al cliente"

"I'm very happy with my coverage and my rate on my autos (3) and renters. Jeff and his staff are very knowledgeable and helpful if I have any questions. And will use them for any other insurance needs i may have. Jeff even helped me with an IRA Rollover. I'd highly recommend them. Thank you 😊"

"Excelente servicio."

"Best State Farm staff!!! Thank you everyone there! Vanessa, Jeff Betty! Good prices and they’re always helpful and quick to respond to any questions or things I need."

"I met with Alexus T. and in less than an hours time I said Goodbye to Flow & Jamie & HELLO to Jake for my Home & Auto Policies! It was our first face to face meeting & right off, she made me feel like a valued long term customer. Need insurance, Valler Insurance Agency Inc. in Rio Rancho, NM is the place to go. 👍👍"

"Beth has given me incredible customer service while dealing with a car accident. After my experience, I fully trust this company to take care of all of my insurance needs. Car and house insurance through Jeff Valler State Farm for life!!"

"Each time I work with someone, everyone is kind and professional, make quick work of what I need and provide a pleasant experience which ends with all needs met and any questions answered."

"I am currently insured through State Farm and it’s all thanks to Vanessa. She is professional, bilingual and very knowledgeable. Any question you have, she has an answer. If you go into to this office make sure you ask for Vanessa!"